Behind every good AI is a lot of data. The more data that’s available, the more training it will have and the better it will […]
Billions. That’s what organizations spend annually responding to repeatable customer service queries that could be automated with AI. Companies are taking note. It’s expected that […]
When it comes to automated customer service, there’s a lot of news. We’re doing a fact check to let you know what’s hype and what’s […]
How AI-powered automation can deliver on a customer support organization’s most critical KPIs It’s not easy being held accountable to customer support KPIs these days. […]