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Insights, trends and best practices

Latest Articles

Conversational AI vs chatbot

What’s The Difference Between Conversational Chatbot Solutions, Rules Based Chatbots, and Traditional AI?

The History of Chatbots As you may already know, AI chatbots are software that use natural language processing (NLP) to engage in conversations with users. […]

eLearning Customer Service

A customer service crash course for eLearning companies that can turn short-term demand into a long-term boon

AI helps online learning, MOOC and learning management technology companies provide A+ support Face-to-face classes at K-12 schools, colleges and universities are cancelled. Online classes, […]

Meal-Kit and Grocery Delivery Companies need AI more than ever to serve customer care as opportunity and challenges mount

Leveraging AI to automate and augment customer service can keep meal-kit and grocery delivery customers who have discovered the value of dinner at your doorstep […]

Zendesk Chatbot

Getting Started with Netomi on Zendesk

Bringing AI into your customer service workforce has never been easier, and implementing chatbots can help your business to save up to 30% on your […]

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