American Express #WellActually – A Homage To The Internet’s Most Famous Customer Service Research Study
If you’re in the customer service space, you’ve probably heard a handful of these customer service statistics: 33 percent of consumers say they’ll consider switching […]
Customer churn is a major threat to every streaming company. Companies lose $1.6 trillion per year to churn1. With more and more streaming providers jumping […]
How 8 of the Best Shopify Storefronts Use Chatbots to Provide Excellent Customer Service
Some of the coolest brands today were started by teenagers, have products adored by Michelin-star chefs, and create products that are sustainable and environmentally-friendly. They’re also […]
A chance encounter…or fate? On the bustling streets of San Francisco, I overheard the sound of home. As an international student studying in the U.S., […]
Telecommunications Industry: A Full Look at the Latest Telecom Industry Trends for 2021
To download a copy of our full Telecom Industry Benchmarks report, visit here. The telecommunications industry is a long and storied business vertical that is […]
Your Secret Weapon for Gamer Loyalty: Seamless AI-powered in-game support
How gaming companies can keep fans engaged, loyal and advocating with incredible fan experiences In the gaming world, complaints are loud. Gamers voice criticism and […]
The Top 25 Trail Blazing Customer Service Professionals of 2020
The top CX practitioners making the most impact on employee and customer experience Customer service is more important today than ever before. The customer service […]
Customer Service Benchmark Report – Support Benchmarks for Today’s Top Companies
To download a copy of the full Customer Service Benchmark report, visit here. Overview of our 2020 Customer Service Benchmark Report Results of our inaugural […]
