Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

Why Telecommunications Companies Need Conversational AI (New eBook)

Nearly every telecommunications company today has deployed some form of a customer service chatbot. This was a good initial step towards improving online telecom customer […]

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How To Maximize Your Zendesk Answer Bot With AI

Today we’ll be exploring Zendesk Answer Bot. Companies of all sizes are adopting AI to automate resolution of the 265 billion customer support requests made […]

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How Email Bots And Chatbots Can Benefit Your Customer Support

Web-based Chatbots are what usually comes to mind when we are talking about AI in customer support. Advances in modern-day AI, though, have made email […]

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7 Ways to Provide the Best Conversational User Experience on Chatbots

Designing a good conversational experience for a machine isn’t easy. There’s a delicate balance between being too human and not human enough. A chatbot is […]

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The Fourth Wave of Customer Service: From Call Center to AI-Powered Full Resolution

Customer service is undergoing an evolution that is drastically changing the way companies interact with customers. At a time when the customer experience is driving […]

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Retail Customer Service: Everything you need to know about what it is and where it’s heading

What is retail customer service? Retail customer service is the assistance and advice provided to those who buy or use products. The Oxford Dictionary defines […]

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New eBook: Streaming Video Competition Is Brutal. Your Customer Experience Needs To Be Stellar.

Our latest ebook looks at brilliant customer experience is essential for streaming video companies to thrive in an increasingly competitive environment.  There are hundreds of streaming […]

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8 Best Customer Service Stories That Went Viral

There’s a lot of bad news in the world. But you’re not going to find that here. Not today. Instead, we’re rounding up our favorite, […]

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Ecommerce Benchmarks for 2021

Overview of our 2021 eCommerce Benchmark Report Results of our eCommerce Benchmark Report which analyzes the world’s 2,000 largest eCommerce companies  Findings reveal how the […]

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