Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

38 Incredible Chatbot Statistics (2022)

Chatbot statistics are more than obscure numbers and percentages from a standalone study. In fact, they are a tangible barometer for understanding the current status […]

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Ebook: How Conversational AI Is Rewriting the Rules for Fintech Customer Experience

Fintech companies are only getting half of the Customer Experience right. Fintechs have deftly unbundled traditional financial services into a growing variety of laser-focused and […]

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The 10 Best Banking Chatbots (And How Your Financial Institution Can Use Them, Too)

Banks and credit unions are deploying AI-powered chatbots to modernize the ai customer experience and remove friction from everyday banking. Chatbot statistics can help prove […]

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Gaming Industry: A Full Look at the Latest Gaming CX Industry Trends for 2021

We’re excited to announce the launch of our latest Customer Service Benchmark Report! In this edition, we’ve dug in deep into the highly competitive gaming […]

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7 Ways AI Customer Experience Can Enhance Your CX

AI customer experience is emerging as one of the dominant trends in customer service – this article will explore what it is and why so […]

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Why Telecommunications Companies Need Conversational AI (New eBook)

Nearly every telecommunications company today has deployed some form of a customer service chatbot. This was a good initial step towards improving online telecom customer […]

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How To Maximize Your Zendesk Answer Bot With AI

Today we’ll be exploring Zendesk Answer Bot. Companies of all sizes are adopting AI to automate resolution of the 265 billion customer support requests made […]

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How Email Bots And Chatbots Can Benefit Your Customer Support

Web-based Chatbots are what usually comes to mind when we are talking about AI in customer support. Advances in modern-day AI, though, have made email […]

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7 Ways to Provide the Best Conversational User Experience on Chatbots

Designing a good conversational experience for a machine isn’t easy. There’s a delicate balance between being too human and not human enough. A chatbot is […]

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