Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

7 Ways to Provide Personalized Customer Service (Plus Benchmarks and Stats)

Tips on upping the personalized customer service you provide as part of overall experience Customer support is more important to gaining loyalty than ever before. […]

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Crypto Chatbots: Filling The CX Gap In The Cryptocurrency Industry

The Cryptoeconomy has a customer experience problem.  “I need to unlock my account. Please reply to my emails and give me solutions. I can’t lose […]

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Can AI Chatbots Help Reduce Churn In The SaaS Industry?

The SaaS market is big and getting even bigger. Fueled by droves of new competitors in already overly-saturated sub-segments (there are 10,000 private SaaS companies […]

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Turbulent Conditions: How do Global Airlines Provide Customer Service?

As leisure and business travel starts to tick back, travelers will expect quick, effortless and convenient customer support across an increasing number of channels. For […]

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How do you calculate ROI for an AI chatbot and email bot?

How to know if your company would benefit from adopting AI  Considering creating an AI chatbot or email bot for customer service? Calculating chatbot ROI […]

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Customer Experience: Everything You Need to Know About CX

Customer experience (CX) is one of the biggest buzzwords in the business world today. With 2/3 of companies competing on customer experience1, up from just […]

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The 5 Best Salesforce Apps and Integrations For Improving The Customer Experience

Salesforce is the leading customer relationship management (CRM) platform used by businesses to manage customer data, connect across a variety of channels, streamline customer support, […]

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The 7 Best Ecommerce Chatbot Solutions and What Makes Ecommerce Bots Succeed

From product recommendations to one-on-one personal shopping and customer support to order management, the use cases for ecommerce chatbot solutions are endless. This is why […]

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How do the world’s largest travel companies deliver customer support?

We’re thrilled to announce the launch of our latest Customer Service Benchmark Report! In this version, we’re digging deep into how 3,000 of the world’s […]

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