Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

Can AI Chatbots Help Reduce Churn In The SaaS Industry?

The SaaS market is big and getting even bigger. Fueled by droves of new competitors in already overly-saturated sub-segments (there are 10,000 private SaaS companies […]

Read more

Turbulent Conditions: How do Global Airlines Provide Customer Service?

As leisure and business travel starts to tick back, travelers will expect quick, effortless and convenient customer support across an increasing number of channels. For […]

Read more

How do you calculate ROI for an AI chatbot and email bot?

How to know if your company would benefit from adopting AI  Considering creating an AI chatbot or email bot for customer service? Calculating chatbot ROI […]

Read more

Customer Experience: Everything You Need to Know About CX

Customer experience (CX) is one of the biggest buzzwords in the business world today. With 2/3 of companies competing on customer experience1, up from just […]

Read more

The 5 Best Salesforce Apps and Integrations For Improving The Customer Experience

Salesforce is the leading customer relationship management (CRM) platform used by businesses to manage customer data, connect across a variety of channels, streamline customer support, […]

Read more

The 7 Best Ecommerce Chatbot Solutions and What Makes Ecommerce Bots Succeed

From product recommendations to one-on-one personal shopping and customer support to order management, the use cases for ecommerce chatbot solutions are endless. This is why […]

Read more

How do the world’s largest travel companies deliver customer support?

We’re thrilled to announce the launch of our latest Customer Service Benchmark Report! In this version, we’re digging deep into how 3,000 of the world’s […]

Read more

5 Customer Support Strategies to Learn from Netflix

Netflix competes on customer happiness. In the uber competitive and dynamic video streaming landscape, this is one of the ways they’ve remained on top. That’s […]

Read more

Why In-App Gaming Support is the Key to a Great Player Experience

Mobile has democratized gaming and created an enormous opportunity in the industry. Gamers used to be the players who would spend hours playing high-tech games […]

Read more