Can AI Chatbots Help Reduce Churn In The SaaS Industry?
The SaaS market is big and getting even bigger. Fueled by droves of new competitors in already overly-saturated sub-segments (there are 10,000 private SaaS companies […]
Turbulent Conditions: How do Global Airlines Provide Customer Service?
As leisure and business travel starts to tick back, travelers will expect quick, effortless and convenient customer support across an increasing number of channels. For […]
How do you calculate ROI for an AI chatbot and email bot?
How to know if your company would benefit from adopting AI Considering creating an AI chatbot or email bot for customer service? Calculating chatbot ROI […]
Customer Experience: Everything You Need to Know About CX
Customer experience (CX) is one of the biggest buzzwords in the business world today. With 2/3 of companies competing on customer experience1, up from just […]
The 5 Best Salesforce Apps and Integrations For Improving The Customer Experience
Salesforce is the leading customer relationship management (CRM) platform used by businesses to manage customer data, connect across a variety of channels, streamline customer support, […]
The 7 Best Ecommerce Chatbot Solutions and What Makes Ecommerce Bots Succeed
From product recommendations to one-on-one personal shopping and customer support to order management, the use cases for ecommerce chatbot solutions are endless. This is why […]
How do the world’s largest travel companies deliver customer support?
We’re thrilled to announce the launch of our latest Customer Service Benchmark Report! In this version, we’re digging deep into how 3,000 of the world’s […]
5 Customer Support Strategies to Learn from Netflix
Netflix competes on customer happiness. In the uber competitive and dynamic video streaming landscape, this is one of the ways they’ve remained on top. That’s […]
Why In-App Gaming Support is the Key to a Great Player Experience
Mobile has democratized gaming and created an enormous opportunity in the industry. Gamers used to be the players who would spend hours playing high-tech games […]
