Insights, trends and best practices.

Customer service is undergoing an evolution that is drastically changing the way companies interact with customers. At a time when the customer experience is driving […]

What is retail customer service? Retail customer service is the assistance and advice provided to those who buy or use products. The Oxford Dictionary defines […]

Our latest ebook looks at brilliant customer experience is essential for streaming video companies to thrive in an increasingly competitive environment.  There are hundreds of streaming […]

There’s a lot of bad news in the world. But you’re not going to find that here. Not today. Instead, we’re rounding up our favorite, […]

Overview of our 2021 eCommerce Benchmark Report Results of our eCommerce Benchmark Report which analyzes the world’s 2,000 largest eCommerce companies  Findings reveal how the […]

The holiday shopping season has officially begun. Even with the headwinds of economic uncertainty from COVID-19, analysts expect a 35% increase in seasonal online sales […]

Online game companies are facing greater competition from other game companies and from streaming media companies, both of which seek the attention of users. Sony, […]

Having been around for a few years, chatbots have had some pretty unfortunate incidents. From all-out racism brought on by ruthless trolls to flat-out terrible […]

Disruptive fintech companies and digital-only challenger banks have shaken up an industry once plagued with little differentiation amongst products and poor customer experiences. Upstart banks […]